About The Shop
What's different about the online shop?
Our online shop is an extension of Greenhouse — not just a copy & paste of the in-store experience. Here you'll find our in-house merch, thoughtfully chosen plant accessories, and a curated selection of the live plants you already know & love from us, as well as home goods shipped straight to your door.
Do you sell everything that's in the café?
Not always! Some items are exclusive to our shop, while others are only available in-store. We also release limited collections throughout the year.
Will you be adding more products?
Absolutely. We're constantly designing new merchandise and sourcing new plants, pots, and plant care products. Check back often!
Plants
How are live plants shipped?
Our plants are carefully packaged and shipped directly from our greenhouse to ensure they arrive to you happy and healthy. This means that sometimes we might delay shipping due to excessively cold weather or other extenuating circumstances to make sure that your plant is delivered in the best possible condition!
Will my plant look exactly like the photo?
Every plant is unique. While we do our best to match the photos, natural variations in size, shape, and color are part of what makes plants special.
What if my plant arrives damaged?
Reach out within 48 hours of delivery with photos of the plant and packaging, and we'll work with you to make it right.
How do I care for my new plant?
You can find basic care instructions in the description of all the plants on our site. We also share plenty of plant care tips on our social media and blog.
ORDERS
Can I change or cancel my order?
If your order hasn't shipped yet, we'll do our best to help. Contact us as soon as possible after placing your order. If your plant or item has already shipped, we are unable to cancel the order.
Do you offer local pickup?
At this time, online orders are shipped directly to you. If you'd like to shop with us locally, we welcome you to visit our plant cafe in Jacksonville, Florida.
Can I send my order as a gift?
Yes! Just enter your recipient's shipping information at checkout.
Merchandise & Pottery
Are your merch designs exclusive?
Yes! All of our apparel and accessories as well as some of our gifts are designed in-house and are exclusive to Greenhouse. Other items & trinkets are thoughtfully curated by us to feature other producers and makers that we think are great.
Do pots include plants?
Unless otherwise noted, pots are sold separately from plants.
Gift Cards
Do you sell gift cards?
Currently we only sell in-store gift cards that can only be used at our store in Jacksonville Florida. Those can be purchased here. ********We do NOT currently sell online shopping gift cards. If you already have a Greenhouse gift card, it is only usable shopping in store*********
Contact
Still have questions?
We're always happy to help. Email us at hello@thegreenhousebar.com and we'll get back to you as soon as we can.