Shipping policy

Shipping & Returns

We're so excited to send a little piece of Greenhouse your way. Below you'll find everything you need to know about shipping, delivery, returns, and what to do if something doesn't arrive as expected.

Shipping

Processing Times

Orders typically ship within 3 business days. During product launches, holidays, or busy seasons, processing may take a little longer.

You'll receive a tracking email as soon as your order is on its way.

Shipping Rates

Shipping costs for merchandise are calculated at checkout based on the weight of your order.

All orders over $50 qualify for free shipping.

Live Plant Shipping

Our live plants are carefully packaged to help them arrive healthy and ready for their new home. Each plant is securely packed using specialized packaging designed to protect it throughout transit.

To help ensure your plants arrive in the best possible condition, we may temporarily delay shipments during periods of extreme cold or severe weather. If this happens, we'll ship your order as soon as conditions are safe.

Because every plant is unique, slight variations in size, shape, and color are completely natural and part of what makes living plants special.

Multiple Shipments

If your order includes both live plants and merchandise (such as pots, apparel, or plant care items), your order may arrive in multiple packages.

This allows us to ship plants with the care they require while sending in-stock merchandise as quickly as possible.

You'll receive tracking information for each shipment as it becomes available.